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Refund policy
How long do I have to return my order?
You have 30 days from the date of receipt to return your order for a refund.
To be eligible for a return, items must meet the following conditions:
Returned in original packaging
All tags must remain attached
Items must be unworn, unused, and free from stains or odors
Items must be in resalable condition
Swimwear cannot be returned if the hygiene seal has been removed
All returns are subject to a quality assessment. If your return does not meet the conditions above, StoreLusso reserves the right to reject the return and send the item back to you.
How do I start a return?
Complete the returns form included in your order
Email us at support@storelusso.com to request the return address
Include the completed form inside your parcel
Important:
Returns sent without prior approval will not be accepted
Please retain proof of postage, as this may be required in case of any issues
Customers are responsible for return shipping costs, which are non-refundable
StoreLusso is not responsible for returns that are not received. If proof of postage cannot be provided, we may be unable to process your refund.
How long does it take to process my return?
Returns are processed within 7 working days after arrival at our warehouse
You will receive confirmation once your return has been received and inspected
If approved, refunds are issued to your original payment method within 10 business days
Please note that banks and credit card providers may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@storelusso.com.
When contacting us, include:
Full name
Order number
Proof of return postage
Damaged, defective, or incorrect items
Please inspect your order upon delivery. If your item is:
Damaged
Defective
Incorrect
Contact us immediately at support@storelusso.com so we can resolve the issue as quickly as possible.
Exchanges
We do not offer direct exchanges.
To receive a different item:
Return your original item
Place a new order once your return is approved
How do I send my parcel back?
To receive the return address, please email:
support@storelusso.com
Customer Service Hours
Email: support@storelusso.com
Monday – Friday: 9:00 AM – 5:00 PM